ISO 11620:2014 信息和文献 图书馆性能指示器

标准编号：ISO 11620:2014

中文名称：信息和文献 图书馆性能指示器

英文名称：Information and documentation — Library performance indicators

发布日期：2014-06

标准范围

This International Standard is applicable to all types of libraries in all countries. However, not allperformance indicators apply to all libraries. Limitations on the applicability of individual performanceindicators are listed in the scope clause of the description of each indicator (see Annex B).Performance indicators can be used for comparison over time within the same library. Comparisonsbetween libraries can also be made, but only with caution. Comparisons between libraries will need totake into account any differences in the constituencies of the libraries and library attributes, with a goodunderstanding of the indicators used, limitations to comparisons, and careful interpretation of the data.There are other limitations to the performance indicators in this International Standard that depend onlocal factors, such as the community the library serves, service mandates, and technology infrastructureconfiguration. Results from the use of performance indicators in this International Standard areintended to be interpreted with regard to these factors.Performance indicators are not specified for all services, activities, and uses of the resources of thelibrary, either because such indicators have not been proposed and tested at the time of formulation ofthis International Standard, or because they did not fulfil the criteria specified (see 4.2).The performance indicators included in this International Standard do not reflect all possible measuresor evaluation techniques. This International Standard offers accepted, tested, and publicly accessible (i.e.non-proprietary) methodologies and approaches to measuring a range of library service performance.This International Standard is not intended to exclude the use of performance indicators not specifiedin it.This International Standard does not include indicators for assessing the impact of library serviceseither on individuals, the communities that libraries serve, or on society at this time. Library impactassessment will be dealt with by a specific International Standard (ISO 16439).Throughout the text, the names of indicators are printed with initial capitals for significant words, e.g.Library Visits per Capita. This helps to distinguish the names from supporting text.

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