标准编号：ISO/IEC TS 20000-5:2022
中文名称：信息技术服务管理 第5部分：ISO/IEC 20000-1实施指南
英文名称：Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
发布日期：2022-01
标准范围
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements.
This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.
标准预览图
立即下载标准文件