标准编号：ISO/IEC 30105-1:2016
中文名称：信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第1部分：过程参考模型（人口、难民和移民事务局）
英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
发布日期：2016-11
标准范围
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:— covers IT-enabled business processes that are outsourced;— is not intended to address IT processes but includes references to them at key touchpoints for completeness;— is applicable to the service provider, not to the customer;— is applicable to all lifecycle processes of ITES-BPO;— serves as a process reference model for organizations providing ITES-BPO services.
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