标准编号：ISO 5665:2024
中文名称：消费者事件调查 要求和指南
英文名称：Consumer incident investigation — Requirements and guidance
发布日期：2024-04
标准范围
This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.
NOTE 1 These incidents can occur anywhere. This document is applicable to any person or any organization of any size, whether it is public, private or community-based.
NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.
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