ISO 16355-4:2017 统计和相关方法的应用新技术和产品开发过程 第4部分：客户和利益相关者声音非量化的分析和定量

标准编号：ISO 16355-4:2017

中文名称：统计和相关方法的应用新技术和产品开发过程 第4部分：客户和利益相关者声音非量化的分析和定量

英文名称：Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder

发布日期：2017-02

标准范围

This document describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer’s perspective. This document also provides recommendations on the use of the applicable tools and methods. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

标准预览图