ISO 10004:2018 质量管理 客户满意度 监测和测量指南

标准编号：ISO 10004:2018

中文名称：质量管理 客户满意度 监测和测量指南

英文名称：Quality management — Customer satisfaction — Guidelines for monitoring and measuring

发布日期：2018-07

标准范围

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides.
The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

标准预览图