标准编号：ISO/IEC TS 33054:2020
中文名称：信息技术 过程评估 服务管理的过程参考模型
英文名称：Information technology — Process assessment — Process reference model for service management
发布日期：2020-06
标准范围
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each
process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent
assessors who wish to select a model, and associated documented process method, for assessment (for
either capability determination or process improvement).
标准预览图
立即下载标准文件