标准编号：ISO/IEC TR 20000-10:2013
中文名称：信息技术 服务管理 第10部分：概念和术语
英文名称：Information technology — Service management — Part 10: Concepts and terminology
发布日期：2013-11
标准范围
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000?1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminologyused in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.This part of ISO/IEC 20000 is for:a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards;c) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000.
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