ISO 10008:2022 质量管理 顾客满意 商家与消费者电子商务交易指南

标准编号：ISO 10008:2022

中文名称：质量管理 顾客满意 商家与消费者电子商务交易指南

英文名称：Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions

发布日期：2022-08

标准范围

This document gives guidance on planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of size, type and activity. The focus of this document is on organizations that directly offer and provide products and services to consumers.
This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this document can complement an organization’s quality management system.

标准预览图