标准编号：ISO 10004:2012
中文名称：质量管理 客户满意度 监测和测量指南
英文名称：Quality management — Customer satisfaction — Guidelines for monitoring and measuring
发布日期：2012-09
标准范围
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.
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