标准编号：ISO/IEC TR 22446:2017
中文名称：信息技术 IT支持服务的持续性能改进
英文名称：Information technology — Continual performance improvement of IT enabled services
发布日期：2017-11
标准范围
This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.
This process ensures successful deployment and service performance criteria fulfilment. This process is based on a predictive performance evaluation method and a related repository.
This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.
This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.
This document does not offer techniques for implementing the continual performance improvement process.
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