标准编号：ISO 16355-3:2019
中文名称：统计和相关方法在新技术和产品开发过程中的应用 第3部分：获取顾客和利益相关者声音的定量方法
英文名称：Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
发布日期：2019-01
标准范围
This document describes quantitative approaches for acquisition of the voice of customer (VOC) and
voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable
tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically
manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction,
including business planning, marketing, sales, research and development (R&D), engineering,
information technology (IT), manufacturing, procurement, quality, production, service, packaging and
logistics, support, testing, regulatory, and other phases in hardware, software, service, and system
organizations.
立即下载标准文件