标准编号：ISO 16355-2:2017
中文名称：新技术和产品统计开发程序的应用和相关方法 第2部分：客户和利益相关者声音的非量化方法
英文名称：Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholde
发布日期：2017-02
标准范围
This document describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
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