标准编号：ISO 11620:2008
中文名称：信息和文献 图书馆性能指示器
英文名称：Information and documentation — Library performance indicators
发布日期：2008-08
标准范围
This International Standard specifies the requirements of a performance indicator for libraries and establishesa set of performance indicators to be used by libraries of all types. It also provides guidance on how toimplement performance indicators in libraries where such performance indicators are not already in use. Thelist of performance indicators are summarized in Annex A and details given in Annex B.This International Standard provides a standardized terminology and concise definitions of the performanceindicators. Furthermore, this International Standard contains concise descriptions of the performanceindicators and of the collection and the analysis of data needed.This International Standard is applicable to all types of libraries in all countries. However, not all performanceindicators are applicable to all libraries. Limitations on the applicability of individual performance indicators arelisted for each performance indicator in Annex B.This International Standard does not specify performance indicators for all services, activities, and uses of theresources of the library, either because such performance indicators had not been proposed and tested at thetime of formulation of this International Standard, or because they did not fulfil the criteria specified (see 4.2).
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