标准编号：ISO 21388:2020
中文名称：声学 助听器设备管理（HAFM）
英文名称：Acoustics — Hearing aid fitting management (HAFM)
发布日期：2020-03
标准范围
This document applies to hearing aid fitting management (HAFM) services offered by hearing aid
professionals (HAP) when providing benefit for their clients. The provision of hearing aids relies on
the knowledge and practices of a hearing aid professional, to ensure the proper fitting and adequate
service in the interest of the client with hearing loss.
This document specifies general processes of HAFM from the client profile to the follow-up through
administering, organising and controlling hearing aid fitting through all stages. It also specifies
important preconditions such as education, facilities and systems that are required to ensure proper
services.
The focus of this document is the services offered to the majority of adult clients with hearing
impairment. It is recognized that certain populations with hearing loss such as children, persons with
other disabilities or persons with implantable devices can require services outside the scope of this
document. This document generally applies to air conduction hearing aids and for the most part also to bone conduction devices.
Hearing loss can be a consequence of serious medical conditions. Hearing aid professionals are not in a position to diagnose or treat such conditions. When assisting clients seeking hearing rehabilitation without prior medical examination, hearing aid professionals are expected to be observant of symptoms of such conditions and refer to proper medical care.
Further to the main body of the document, which specifies the HAFM requirements and processes,
several informative annexes are provided. Appropriate education of hearing aid professionals is vital
for exercising HAFM. Annex A defines the competencies required for the HAFM processes. Annex B
offers a recommended curriculum for the education of hearing aid professionals. Annex C is an example of an appropriate fitting room. Annex D gives guidance on the referral of clients for medical or other specialist examination and treatment. Annex E is a recommendation for important information to be exchanged with the client during the process of HAFM. Annex F is a comprehensive terminology list offering definitions of the most current terms related to HAFM.
It is the intention that these annexes be helpful to those who wish to deliver HAFM of the highest quality.
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