标准编号：ISO/IEC 30105-8:2022
中文名称：信息技术 IT支持的服务业务流程外包（ITES-BPO）生命周期流程 第8部分：ITES-BPO的持续性能改进（CPI）
英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
发布日期：2022-12
标准范围
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.
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