标准编号：ISO 23592:2021
中文名称：卓越服务 原则和模式
英文名称：Service excellence — Principles and model
发布日期：2021-06
标准范围
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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