标准编号：ISO/TS 10004:2010
中文名称：质量管理 顾客满意 监控和测量指南
英文名称：Quality management — Customer satisfaction — Guidelines for monitoring and measuring
发布日期：2010-04
标准范围
This Technical Specification provides guidance in defining and implementing processes to monitor andmeasure customer satisfaction.This Technical Specification is intended for use by organizations regardless of type, size or product provided.The focus of this Technical Specification is on customers external to the organization.This Technical Specification is not intended for certification or contractual purposes, nor is it intended tochange any rights or obligations under applicable statutory or regulatory requirements.
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