标准编号：ISO/IEC Guide 76:2008
中文名称：服务标准的发展 解决消费者问题的建议
英文名称：Development of service standards — Recommendations for addressing consumer issues
发布日期：2008-01
标准范围
This Guide provides general guidance on the issues to be considered in standards for services. On the basisof this guidance, detailed standards can be prepared for any service. This Guide provides a checklist (seeClause 9) which can be used by consumer representatives and others participating in the process ofstandards development. Use of the checklist enables full consideration to be given to all matters of consumerinterest, including the needs of children, older persons, persons with disabilities and those from differentethnic and cultural heritages.This Guide is relevant to the full range of services, whether or not a formal contract is entered into or purchaseprice paid, but it also has relevance for public or charitable services in which there is a consumer, a user or aparticipant, but not necessarily a purchase, e.g. education, health and care provision.
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