标准编号：ISO 20488:2018
中文名称：网上消费者评论 收集、协调和出版原则和要求
英文名称：Online consumer reviews — Principles and requirements for their collection, moderation and publication
发布日期：2018-06
标准范围
This document provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
This document is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
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