标准编号：ISO/IEC TR 30105-7:2019
中文名称：信息技术 IT支持服务 业务流程外包（ITES-BPO）生命周期过程 第7部分：成熟度评估范例
英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 7: Exemplar for maturity assessment
发布日期：2019-10
标准范围
This document presents an exemplar for maturity assessment, following the framework for assessment
of process capability levels and measurement of an organization’s maturity level for an ITES-BPO
service provider.
This document:
— uses the set of indicators for process performance and process capability;
— helps to collect the objective evidence that enables an assessor to determine the process ratings;
— helps to assess the result of the process capability level;
— serves as a measurement framework for processes and provides an organization maturity model
for ITES-BPO organizations delivering the services;
— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors,
external assessors, ITES-BPO service providers and ITES-BPO service customers;
— supports the performance assessment by providing a framework to measure and derive capability
and organization maturity levels.
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