标准编号：ISO/IEC TR 20000-4:2010
中文名称：信息技术 服务管理 第4部分：流程参考模型
英文名称：Information technology — Service management — Part 4: Process reference model
发布日期：2010-12
标准范围
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.
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